If it is impossible for technical reasons to download a paid electronic edition by the link in the letter or in the user's personal account on the Site, we guarantee the delivery of the edition by alternative methods:
- through the file-sharing service DropMyFiles;
- through the Google Drive service;
- through the Yandex Disk service;
- recording a file on the Buyer's information carrier (if the Buyer's personal arrival is possible to Kiev);
- in another way proposed by the Buyer and agreed with the Seller.
To receive a paid electronic edition by alternative methods, you must provide the Order number and the Buyer's data specified when placing the Order, and upon receipt of the file on the customer's information carrier, in addition to these data, you must have a passport with you.
You can report the impossibility of downloading a paid electronic edition by the link in the letter or in the user's personal account in any way available in the CONTACTS section of the Site.